File a complaint

Send your complaint by email. Please include the details below so we can review and respond promptly.

Complaint email

[email protected]

Tap copy, then paste into your email app

Email tips & format

To help us process your complaint faster, please follow this format:

Suggested subject

[Complaint] Your issue — MaxDuit

Write a clear subject, for example: [Complaint] Late repayment fee dispute.
Include your full name and registered Malaysian mobile number.
Add any loan / application reference number if you have one.
Describe what happened, when it happened, and the outcome you expect.
Attach supporting screenshots or documents if available (PDF / JPG / PNG).
Do not include OTP codes, passwords, or full MyKad photos unless we specifically request them.

Suggested email body