MaxDuit

Max Limit, Secure Duit.

GS MAJU ENTERPRISE

45-2, JALAN PUTERI 2/1, BANDAR PUTERI, 47100 PUCHONG, SELANGOR

Customer Support:

Legal

Refund Policy

Last updated: 7 September 2026

This Refund Policy explains the circumstances under which payments made through the MaxDuit platform may be eligible for refund and the process for requesting such refunds. Please read this policy carefully as it governs all refund requests.

1. Introduction

This Refund Policy applies to payments made in connection with the MaxDuit mobile application and related services operated by GS MAJU ENTERPRISE (“GS Maju”, “the Company”, “we”, “us”, or “our”). It should be read together with our Terms & Conditions and any applicable loan agreement.

2. Non-refundable payments

All loan-related payments are generally non-refundable. This includes but is not limited to loan principal payments, interest payments, late payment fees, and other charges associated with your loan account.

3. Eligibility for refund

A refund will only be considered under the following circumstances:

  • When there has been a duplicate payment made by the Borrower;
  • The amount paid by the Borrower is wrong;
  • Errors due to MaxDuit’s system;
  • When it has been proven that the transaction was caused by fraud or was an unauthorized transaction.

4. Conditions for refund approval

The Borrower’s refund request will only be processed if the following process is followed:

  1. A formal written request is submitted to ;
  2. Original proof of payment is provided;
  3. Identity verification is completed;
  4. The request is made within 14 days from the day the payment was made; and
  5. Company validation is completed.

5. Refund processing time

Once the refund request is approved by the Company, the refund will be processed within the following timeframe:

  • 7–14 business days for local bank transfers; and
  • 4–21 business days for cross-platform payments.

6. Refund method

Refunds once approved and processed will be returned via the original payment method or a verified bank account.

7. Non-eligibility for refund

Refunds will not be provided for:

  • Change of mind;
  • Dissatisfaction with agreed terms;
  • Failure to read the agreement;
  • Disputes on interest or penalties already agreed; or
  • Payments already applied to dues.

8. Contact & support

If you have any questions or concerns regarding this Refund Policy, please contact us:

GS MAJU ENTERPRISE
45-2, JALAN PUTERI 2/1, BANDAR PUTERI, 47100 PUCHONG, SELANGOR
Customer Support
Email:
Phone: +60 17 461 9641

9. Amendment of policy

The Company reserves the right to amend this policy from time to time, and the Borrower is deemed to have accepted the same. The “Last updated” date above will be revised when changes are made.

This Refund Policy should be read together with our Terms & Conditions and Privacy Policy. Product-specific loan agreements and regulatory disclosures (if any) prevail to the extent of any conflict relating to an approved loan facility.

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